-
Q What materials are used for your water park equipment?
A We use high-quality fiberglass, Lianshi resin, Ashland gel coat, hot-dip galvanized steel, as well as UV-resistant and anti-corrosion materials to ensure durability and safety under all weather conditions.
-
Q Can you customize the water park design based on our site?
A Yes. Buyers need to provide CAD drawings or site dimensions. We will design according to your site layout, budget, and theme requirements, and offer a free color plan for your confirmation.
-
Q Do you provide installation services?
A Yes. We will send professional installation engineers for on-site guidance. If needed, we can also dispatch a full installation team. Labor, travel, insurance, and related costs are borne by the buyer.
-
Q What safety standards do your products comply with?
A We are certified with CE and ISO 9001 Quality Management System certification, ensuring strict quality control throughout design, manufacturing, and sales.
-
Q What is your production lead time?
A Typically 15–60 days, depending on the size and complexity of the order.
-
Q Do you offer after-sales service?
A Yes. All products include a one-year warranty (from the date of installation) and lifetime technical support.
-
Q What is the average service life of your water park equipment?
A With proper maintenance, our equipment can last 12–15 years or even longer.
-
Q How do you ship the equipment and how long does it take?
A We use EPE foam with wooden frame packaging and ship by sea. Transit time depends on the destination, typically 20–50 days.
-
Q Can we order just one or two pieces instead of a whole park?
A Absolutely. Our products are suitable for water parks as well as hotels, private pools, resorts, spas, residential use, etc.
-
Q Do you provide training and operational support?
A Yes. We provide training on equipment operation, safety, and routine maintenance to ensure smooth park operations.
